National Hire Solutions: Powering the UK Workforce with Heavy-Duty Equipment Hire

ROLES

Website Development, Booking System Integration, UX Design, and Ongoing Support.

STACK

WordPress, and Custom Booking Dashboard

Overview

National Hire Solutions is a UK-based equipment hire provider specialising in supplying construction professionals and industrial clients with heavy-duty machinery from excavators to generators and everything in between. With a strong reputation for reliability and customer service, the business needed a digital platform to match the scale and complexity of their growing operations.

Developyn partnered with National Hire Solutions to reimagine their digital presence and streamline the hiring process for both customers and staff, delivering a solution that would increase visibility, improve efficiency, and ultimately boost revenue.

Highlights:

Supported operational scale with a modernised digital platform
Introduced seamless, self-service equipment hire functionality
Strengthened customer experience through UX-driven design

The Challenge

National Hire Solutions had outgrown its static brochure-style website. Customers had no clear way to view the full range of available equipment or initiate hire requests online. Instead, enquiries had to be handled manually usually over the phone or email, which placed unnecessary strain on office staff and often led to delays, missed opportunities, or lost business.

With the hire industry becoming more competitive and digitally driven, National Hire Solutions needed a fast, modern website with a built-in booking system that could make it easier for customers to browse, request, and schedule equipment hires, all while giving the internal team more control and visibility over bookings.

Challenges Faced:

Outdated website with no self-serve booking functionality
High admin workload due to manual hire processes
Lost opportunities from delayed responses and lack of automation
Limited scalability for a growing customer base

The Solution

Developyn began by working closely with the team at National Hire Solutions to understand their operational pain points, catalogue structure, and customer journey. We then designed and built a fully responsive website using WordPress, integrating a custom booking dashboard to streamline the entire hire process.

The website showcases each equipment category with clear specifications, imagery, and availability information, making it easy for customers to find exactly what they need. Behind the scenes, the admin team can manage enquiries, update listings, and monitor availability in real time through a centralised dashboard that was tailored to their workflow.

To ensure ongoing success, Developyn also implemented SEO optimisation across the site and provided training for staff to manage and update the content without needing technical assistance.

What We Delivered:

Fully redesigned, mobile-responsive WordPress website
Custom-built booking dashboard to manage enquiries and availability
Easy-to-update product catalogue for internal staff
SEO optimisation and staff training for long-term management

The Results

Since launching the new site, National Hire Solutions has seen a significant improvement in online engagement and customer satisfaction. The streamlined booking process has reduced inbound call volume and increased the number of successful enquiries made directly through the website.

Internal operations have also improved, with staff spending less time manually processing requests and more time focusing on client service and equipment logistics. The company is now better positioned to scale its operations, and the new platform has opened the door to future digital innovations such as real-time availability tracking and automated invoicing.

With a modern, efficient digital presence, National Hire Solutions is not just keeping pace with the industry, but setting a new standard in customer experience for equipment hire in the UK.

Impact:

Increase in online enquiries and completed hires
Reduced operational bottlenecks and admin load
Improved customer experience and faster response times
Scalable platform that supports future growth and features

From Our Team

“Our goal with National Hire Solutions was to build more than just a website—we wanted to give them a true operational tool. By understanding their day-to-day challenges and embedding that into the platform, we’ve helped them modernise not just their online presence but their entire booking process.” – Melvyn Matthews, CEO, Developyn